Know Your Rights as a Player 12 June 2024

Players need to be aware of their rights to avoid misunderstanding and being victims of unfair practices. Therefore, it is your duty as a player to do due diligence and familiarise yourself with them. 

In this article, you will learn about your rights and obligations as a player when visiting online casinos.

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5 Player Rights

Fairness and transparency 

When you visit an online casino, the terms and conditions should be in clear view and easily understandable. You should be able to easily find information including gameplay, rules and odds. 

The games should be fair with RNG. additionally, RNG should be independently audited by reputable third parties such as eCOGRA and iTechLabs. 


Players share personal and financial information with operators. This information may include home address, bank details and telephone number. 

You should ensure that there is a clear and extensive privacy policy protecting your information from access by unauthorised third parties. Online casinos should also have SSL encryption and work with reputable and secure payment providers to ensure the safety of your information. 

Segregated funds

Online casinos are businesses which means they can face financial difficulty. In case that happens, players' funds should be separate from the casino or sportsbook. This means your funds are not used to settle any liabilities of the casino. 

Responsible gambling

Problem gambling can happen to anyone where players abuse their money and time playing their favourite games. Casinos should have a section that provides tools and resources that assist problem gamblers. The tools may include deposit and time limits and, self-exclusion.

You should also be able to access external links to resources such as BeGamble Aware, Gordon Moody and GamCare for additional help. 


Regulations governing advertising by online casinos may vary across states, regions and continents. However, they have similarities that cut across such as targeting minors, vulnerable groups and deceptive claims. 

With advertising, online casinos should include a helpline for problem gamblers. 

Player obligations

Avoid underage gambling

Online casinos can only do so much to ensure visitors are of legal age. Therefore, as a player, it is your responsibility to make sure you comply with the legal age for gambling in your area to avoid inconveniences. 

Know house rules 

The house edge, RTP and bet types may vary for different games and different casinos. It is important to familiarise yourself with them before you begin spending money to play any game. 

Avoid unethical behaviour 

Players should avoid breaking casino rules which breach the contract they have with the casino by signing up. Examples of how players can be unethical include arbitrage betting, chip dumping and multi-accounting. 

Therefore, players need to comply with the rules of the online casino. 


Besides knowing your rights, players have a personal responsibility to follow the rules of online casinos. It goes both ways that as an online casino does its part, players should do theirs too.


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